We provide guaranteed 24/7 support, and are always happy to respond to any inquiry or questions you may have. Check some of our Frequently Asked Question (FAQ) for quick solutions to your questions. You can also use our very prompt and active chatbot to get chat or video-call with us in real-time.
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How long does the booking process take?
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What methods of payment accepted?
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Can I use more than one payment method to pay for a reservation?
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How do I edit or remove a payment method?
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Who do I report issues to?
All serviced homes on our platform come with designated Facility Managers approved by the landlord and vetted by Udara Stay. When you move in, you will receive contact details of the facility manager and issues in your home will be reported to them.Â
Where are your properties located?
Our properties are currently located mainly in the major cities of Nigeria, although we also have some listings in other African countries. For personalized search, send us a message.
Booking Questions
Can I make changes to a pending reservation request?
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How do I cancel a reservation request?
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How do I check the status of my reservation?
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How do I find my reservation?
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When am I charged for a reservation?
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Help on your reservations
What happens if my host cancels my reservation?
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What is the Resolution Center?
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What should I do if I forgot something at a place I stayed?
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Should I book if I have not heard back from the host?
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How do I share trip details with others?
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